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Customer Service Representative

Department: Customer Service

Location: New York

Pay Rate: $16 per hour

Brown Paper Tickets is seeking a full-time Customer Service Representative to provide outstanding customer service from our Brooklyn office in New York City.

Come join our team and enjoy a casual work environment, 100% employer-paid medical, dental, and vision insurance for full-time employees, up to 6 weeks of Paid Time Off per year, an employer-paid MTA pass, a week of paid volunteer time per year, office lunch and snacks, and the community of some amazing co-workers.

Available Shifts:

– 6 a.m. – 2 p.m., Wednesday through Sunday

**A day-time training period will take place Monday – Friday (or as determined) for a few weeks prior to starting the shift schedule designated above.

Day-to-day activities for this position include:

  • Taking inbound calls from customers who
    – wish to purchase tickets to a variety of events
    – want to know more about particular events
    – might be a little lonely and want somebody nice to talk to
  • Corresponding with customers and coworkers via e-mail & chat
  • Troubleshooting problematic ticket orders
  • Taking inbound calls from event producers to
    – help them set up a ticketing event
    – answer questions and teach them about event set up and system tools
    – problem-solve and follow up on event discrepancies
  • Approve new event postings
  • Contact new event producers to welcome them to the company

Applicants should possess:

  • An almost freakish attention to detail
  • The deep desire and uncanny ability to provide top-notch customer service
  • The ability to use proper punctuation, grammar, and spelling in written communications
  • The ability to communicate clearly and concisely in verbal conversations
  • The ability to multi-task like a mad person
  • Prior experience working with a multi-line phone system, E-mail and instant messaging
  • A friendly, helpful, and fun demeanor

About the Company:
We do things a little differently. Generous benefits and fair compensation aside, we believe in openness and equality in every aspect of our business. This can be seen in the way we treat our staff, the way we treat our customers, and the way we treat our community. We don’t believe in dress codes. We do believe in our ability to change the event industry for the better. We like people who can set lofty goals and then reach them.

Please bring your humanity, energy, positive attitude, ideas, and humor!

How you should apply:
1. Send a resume to jobs@brownpapertickets.com
2. Include a brief cover letter explaining:
a.) why you want to work for Brown Paper Tickets
b.) what super powers you would bring with you (knowledge, skills, and abilities)

Thank you!

Full-time non-exempt
EOE
No phone calls or walk-ins, please

Apply Now

Email your cover letter and resume to jobs@brownpapertickets.com. You'll receive an automatic confirmation email after you apply.