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Managing Conflict on Agile Teams 1-Day Class from
Corporate Office Park
Waltham, MA
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Managing Conflict on Agile Teams 1-Day Class from
"Going Agile" has helped thousands of workplaces transform teams to become self-directed, more engaged and highly productive. Knowledge workers report increased job satisfaction and strong team identity and camaraderie.  One of the secrets of high performing teams is their ability to process conflict in ways that support team unity, deepen trust and reinforce commitment to the team being great.

Agile practices value individuals and interactions over processes and tools.  Sounds great on paper!  How do you live that?  How do you work effectively with "difficult people" whether they are teammates, your boss, and/or stakeholders in your project?

Attend this class if you want to learn how to address conflict and strengthen your team's effectiveness.  You'll learn more about your EI (Emotional Intelligence) and implications of the new brain science for how to handle conflict. You will explore practical examples of how to increase your influence in various Agile communication scenarios including:

- Scrum Master (SM) communicating with those OUTSIDE the Scrum team. Learn SM techniques for speaking in language that can more quickly get agreement from others to help remove obstacles in the way of the team.

- Scrum Master (SM) communicating with those INSIDE the Scrum team. Learn SM techniques for speaking in language that can more quickly communicate to the Product Owner about how to foster higher levels of team self-organization and related productivity.

- Processing disagreement: Team members communicating with each other about differences. Learn ways to develop standard conflict processing protocols inside the team. The ability to process differences and navigate conflict is one of the hallmarks of fantastic, great teams.

- Product Owner (PO) communicating with stakeholders who have competing interests.  Learn how to understand their demands as requests, and how you can build on these to gain their support and increase trust.

Among other things, this hands-on class provides participants:

- A simple four-step protocol for managing conflict

- Effective ways to approach difficult topics with challenging people

- The ability to understand what's at the core of disagreement

- Three key distinctions that shift an argument into a meaningful discussion

- How to translate others' demands into do-able requests

- How to transform anger (yours/theirs) into influence for change

This class is designed as a highly experiential lab and focused on practical applications for you at your job. There is some lecture for efficient sharing of core information, immediately followed by "practice".  As a participant, you will:

- Practice in pairs
- Work in small groups
- Apply the learning to your real job situations
- Help others with their sticky situations at work
- Get support for your biggest challenge

This class will increase your ability to navigate your own conflicts and mediate conflict between others. You'll learn valuable tools for supporting your team's journey to greatness!

PMI credential holders, can earn 7.5 PDUs for attending this class.


Wednesday, June 19, 2013
9:00 am to 5:00 pm


The course is $329.

Who Should Attend?

Anyone who wants to learn how to address conflict and strengthen your team's effectiveness.


Knowledge of Agile and Scrum fundamentals, attended a CSM or CPO class, or are currently a Scrum Master, Product Owner, Developer, or Stakeholder for a Scrum team.


200 West Street
Waltham, MA 02451

Travel tip. Traffic on I-95/128 is a wildcard and can be "unpleasant" before class time. The best idea is leave early and target getting to classroom between 8:30-8:45. There is a cafeteria with WiFi in the building if you need a place to hangout before class.


The classroom is located on the 1st floor. Enter the building. Take the hallway to the left. Walk past the elevators. The door to the classroom will be on your right before the restrooms.

Dress Code:

The dress code for the class is casual. Come comfortable and ready to engage in learning.


Lunch is not provided, but there is a cafeteria on the 1st floor of the building. When you enter the building, the cafeteria is down the hallway to the right. They're open in the morning for coffee and breakfast food. To get to the cafeteria from the classroom, exit the class, turn left, and walk down the hall. The cafeteria is open in the morning before class and until 2:00 PM.


The course instructors are from FreeStanding Agility, a team of Agile educators, trainers, and coaches with over 12 years of combined experience, coaching and/or training Agile teams in over 100 different organizations.


Corporate Office Park (View)
200 West Street
Waltham, MA 02451
United States

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Education > Business

Non-Smoking: Yes!
Wheelchair Accessible: Yes!


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