PAT ARCADY on USING NVC TO MANAGE CONFLICT
If you work with people, conflict is inevitable. Even the most dynamic, productive teams experience conflict; disagreements arise, ideas collide, and passions about principles can be tested. This could possibly describe your relationship with a customer or two. A key question is: does conflict on your team or with a customer lead to resentment, rivalry or hostility? Whether you answer yes or no, what is the outcome you want and how can you achieve that?
Agile teams value responding to change over following a plan; collaborating with customers to meet their needs; and prioritizing individuals and interactions over processes and tools. A core component for being in alignment with these values is developing individual and team skills for handling conflict so it serves the desired outcome.
In this interactive program, participants will explore key skills for navigating differences and conflicts at work. You will learn a simple four-step protocol to follow for achieving outcomes that work for all parties involved.
General Ground Rules and Conditions for Registration and Attendance:
Tickets (for all events, regardless of ticket price) are transferable; if you cannot make it to the event you can send a friend in your place. NOTE: Registering is an explicit commitment to attend. PLEASE do not register casually. Doing so prevents others who sincerely want to attend from doing so, and also overstates food & beverage counts. Registering casually does everyone a serious disservice. Your registration is an explicit commitment to attend. Anyone authorized by the event promoter to attend this event is subject to the following Ground Rules as a condition of attendance: There are no refunds for paid events. No audio or video recording permitted. Recording of video and/or audio is grounds for revoking your authorization to attend. You may take pictures. You are required to show up ready to have loads of FUN and engage in lots of LEARNING with lots of other very curious, fun-loving people. By purchasing a ticket and/or attending this meeting (hereafter the Event), you are explicitly authorizing us to capture pictures, video, and audio recordings of your image and voice and to use these recordings in promotion of our events. By purchasing a ticket and/or attending the Event, you are agreeing explicitly to indemnify and hold harmless the following parties from any and all claims, including but not limited to any loss, damage, or legal liability related to attendance: a) the venue provider, b) the event promoters, c) anyone and everyone else even remotely associated with the execution of the Event event in any way, whatsoever. The Event promoter reserves the right to refuse and/or revoke admittance to anyone at any time, subject only to refunding within 30 days any dollar price paid for said admittance.
500 STAPLES DRIVE
Framingham, MA 01702
|Kid Friendly: No|
|Dog Friendly: No|
|Wheelchair Accessible: No|