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So What's the Problem? Tools for Getting at Root Causes and Finding Better Solutions-- Riley Royce Smith
Ludwick Center Meeting Room A
San Luis Obispo, CA
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So What's the Problem? Tools for Getting at Root Causes and Finding Better Solutions-- Riley Royce Smith
Everybody knows that the symptom of a poorly running car  ("It's making this clunk-clunk noise") is the effect of  a problem, not its cause, and certainly not its solution.

How do you approach a problem to get at its root cause?  Do you jump in and start treating symptoms, or do you stop to consider whether there may be deeper issues that need your attention?  

If you only address the symptoms  what you see on the surface  you may miss the problem, which may pop up again and again. If, instead, you look deeper to figure out why the problem is occurring, you can fix it for good.

Root Cause Analysis is a business management tool that has broad practical applicability in addressing the problems of everyday life.  It helps people find out why the problem occurred in the first place so that you can figure out what to do to keep it from happening again. This course is an introduction to the techniques of Root Cause Analysis.

Riley Royce Smith spent 30 years as a Nuclear Lead Auditor, Quality Control Inspector, Corrective Action Program Specialist, and Senior Root Cause Analyst in the nuclear industry.

This course has one class session: Tuesday, March 11 from 10am-12 noon.

Please purchase a separate ticket for each person so that we can have a record of all attendees.

Please remember to have Brown Paper Tickets send you a reminder for this course. You can do that before you begin the signup process. Look for the "Remind Me" section at the bottom right of this webpage. Thanks.

If you would like to have the password for the member price for this course, go to for information on how you can become a member.



Ludwick Center Meeting Room A (View)
864 Santa Rosa St.
San Luis Obispo, CA 93401
United States

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Education > Classes

Kid Friendly: No
Dog Friendly: No
Non-Smoking: Yes!
Wheelchair Accessible: Yes!


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