Careers – About | Brown Paper Tickets https://www.brownpapertickets.com/about About Brown Paper Tickets Fri, 13 Oct 2017 17:17:25 +0000 en-US hourly 1 https://wordpress.org/?v=4.7.6 117086447 IT Project Manager https://www.brownpapertickets.com/about/careers/it-project-manager/ Thu, 05 Oct 2017 01:27:38 +0000 https://www.brownpapertickets.com/about/?post_type=bpt-job&p=156 Reports to: Director of IT
FLSA Status: Exempt
Direct Reports: Two+

We’re looking for a communicative, super-organized, IT project manager who will be responsible for managing and overseeing various IT projects from vendor/technology research through implementation, maintenance, and user support. Specifically, Payment Card Industry (PCI) Data Security Standards (DSS) and other compliance programs, network management and support including WAN and virtual networking, Enterprise application support including email, voice over IP (VOIP), identity management and industry specific applications.

Come join our team and enjoy a casual work environment, 100% employer-paid medical, dental, and vision insurance for full-time employees, up to 6 weeks Paid Time Off per year, a week of paid volunteer time per year, a company-paid bus pass, office lunch and snacks, and the community of some amazing co-workers.

Experience and Educational Requirements:

  • Minimum of bachelor’s degree in Information Technology, Computer Science or related field OR equivalent work experience.
  • PMP certification or equivalent preferred.
  • Minimum five years’ experience of IT management or project management.
  • Experienced and skilled in contract development and negotiation.

Knowledge, Skills and Abilities:

  • Ability to prioritize and deliver solutions in a timely manner, usually under pressure and shifting priorities.
  • Demonstrated ability to be the subject matter expert in supporting, maintaining, and administering complex applications.
  • Excellent problem-solving and/or analytical skills and knowledge of analytical tools.
  • Ability to execute logical and complex troubleshooting methods.
  • Outstanding attention to detail.
  • Excellent verbal and written communication skills.
    • Ability to use proper punctuation, grammar, and spelling in written communications.
  • Ability to effectively interface with technical and nontechnical staff at all organizational levels.
  • Self-motivated, able to work independently and take initiative.

Job Duties and Responsibilities

  • Uphold, safeguard and promote the organization’s values and philosophy, relating particularly to ethics, integrity, corporate/social responsibility; ‘Fair Trade’, ‘Not Just For Profit’, etc.
  • Conduct needs assessment to help determine projects and platforms that can be outsourced versus areas that require a FTE.
  • Work in a team environment to analyze, recommend, design and deliver solutions that solve problems presented by users.
  • Assist in hiring and/or development of current team members to staff for efficient completion of projects and organizational support.
    • Team build through leadership, advocacy, coaching, and training.
    • Complete timely staff performance and wage evaluations.
  • Establish and maintain project plans, track progress (goals, budget, and schedule), and provide status reports.
  • Adjust priorities as needed based on business needs, level of importance, and customer/staff needs.
  • Establish a communication strategy for providing regular status reports to project team members, customer support staff, IT and development staff, the executive team, and other stakeholders throughout the projects.
  • Other duties as assigned.

Why Us?
We do things a little differently. Generous benefits and fair compensation aside, we believe in openness and equality in every aspect of our business. This can be seen in the way we treat our staff, the way we treat our customers, and the way we treat our community. We don’t believe in dress codes. We do believe in getting things done quickly and efficiently. We like people that can set lofty goals and then reach them.

Please bring your humanity, energy, positive attitude, ideas, humor, and dog or cat. You can learn more about us at http://www.brownpapertickets.com/about/careers

Compensation

  • $100,000 – $120,000 DOE
  • 100% employer-paid medical, dental and vision (80% dependents)
  • PTO of 30 days per year
  • 5 days paid volunteer time per year
  • Employer-paid bus pass
  • On-site sandwiches, salads, and snacks

To Apply

Provide email your resume and cover letter to jobs@brownpapertickets.com. Your cover letter should include why you’d like to work for Brown Paper Tickets and what super powers you’d bring with you (KSA’s and beyond).

Misc

  • Seattle-area candidates only
  • EOE
  • Pets on premises
  • Please no calls or recruiters

 

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Bilingual Customer Service Representative https://www.brownpapertickets.com/about/careers/customer-service-representative-4/ Fri, 22 Jul 2016 18:31:39 +0000 http://brownpapertickets.com/about/?post_type=bpt-job&p=85 ¿Habla Español? Brown Paper Tickets is seeking a bilingual (Spanish / English) Customer Service Representative to provide outstanding customer service from our Bellevue office. Please only apply if you can speak AND write FLUENTLY in both Spanish and English.

Come join our team and enjoy a casual work environment, 100% employer-paid medical, dental, and vision insurance for full-time employees, up to 6 weeks of Paid Time Off per year, a week of paid volunteer time per year, company-paid Orca pass, office lunch and snacks, and the community of some amazing co-workers.

Available shift (40 hours per week):

– 9 a.m. to 5 p.m., Friday through Tuesday

* Training for handling ticket buyer issues will take place 10 a.m. – 5 p.m., Monday through Friday for the first two weeks at our Fremont office in Seattle prior to starting the shift schedule designated above. Training for handling event organizer issues will take place at a later time.

Day-to-day activities for this position include:

* Taking inbound calls from customers who
– wish to purchase tickets to a variety of events
– want to know more about particular events
– might be a little lonely and want somebody nice to talk to
* Corresponding with customers and coworkers via e-mail & chat
* Troubleshooting problematic ticket orders

* Taking inbound calls from event organizers to
– help them set up a ticketing event
– answer questions and teach them about event set up and system tools
– problem-solve and follow up on event discrepancies
* Approve new event postings
* Contact new event organizers to welcome them to the company

Applicants should possess:
* An almost freakish attention to detail
* The deep desire and uncanny ability to provide top-notch customer service
* The ability to use proper punctuation, grammar, and spelling in written communications
* The ability to communicate clearly and concisely in verbal conversations
* The ability to multi-task like a mad person
* Prior experience working with a multi-line phone system, E-mail and instant messaging
* A friendly, helpful, and fun demeanor!

About the Company:
We do things a little differently. Generous benefits and fair compensation aside, we believe in openness and equality in every aspect of our business. This can be seen in the way we treat our staff, the way we treat our customers, and the way we treat our community. We don’t believe in dress codes. We do believe in our ability to change the event industry for the better. We like people who can set lofty goals and then reach them.

Please bring your humanity, energy, positive attitude, ideas, and humor!

How you should apply:
1. Submit a resume
2. Include a brief cover letter explaining:
a.) why you want to work for Brown Paper Tickets
b.) what super powers you would bring with you (knowledge, skills, and abilities)
c.) how you would classify your speaking AND your writing abilities in both Spanish and English (on a scale of 1 – 10 with 10 best)

Gracias!

Full-time non-exempt
Pets on premises (Seattle office)
EOE
No phone calls or walk-ins, please

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