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Event Support Specialist

Department: Customer Service

Location: Edinburgh

Pay Rate: £10.90 per hour

Brown Paper Tickets is seeking a full-time Event Support Specialist to provide outstanding customer service from our Edinburgh office in Scotland!

Come join our team and enjoy a casual work environment, supplemental health care benefits, 28 holidays a year, up to a week of paid volunteer time per year, and office snacks.

The following schedule is available:

– 9 a.m. – 5:30 p.m., Saturday through Wednesday

*Weekday training period for first several weeks prior to starting the shift schedule designated above.

Day-to-day activities for this position include:

* Taking inbound calls from customers who

– wish to purchase tickets to a variety of events

– want to know more about particular events

– might be a little lonely and want somebody nice to talk to

* Corresponding with customers and coworkers via e-mail & chat

* Troubleshooting problematic ticket orders

* Taking inbound calls from event organisers to

– help them set up a ticketing event

– answer questions and teach them about event set up and system tools

– problem-solve and follow up on event discrepancies

* Approve new event postings

* Contact new event organisers to welcome them to the company

Applicants should possess:

* Excellent speaking and writing abilities

* An almost freakish attention to detail

* The deep desire and uncanny ability to provide top-notch customer service

* The ability to use proper punctuation, grammar, and spelling in written communications

* The ability to communicate clearly and concisely in verbal conversations

* The ability to multi-task

* Prior experience working with a multi-line phone system, E-mail and instant messaging

* A friendly, helpful, and hard-working demeanor

How you should apply:

1. Submit a CV

2. Include a brief cover letter explaining:

a.) why you want to work for Brown Paper Tickets

b.) what super powers you would bring with you (knowledge, skills, and abilities)

Thank you!

Full-time non-exempt
No phone calls or walk-ins, please

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