Join our cast of characters on the road less traveled.
Department: Customer Service
Pay Rate: £10.90 per hour
Brown Paper Tickets is seeking a full-time Event Support Specialist to provide outstanding customer service from our Edinburgh office in Scotland!
Come join our team and enjoy a casual work environment, supplemental health care benefits, 28 holidays a year, up to a week of paid volunteer time per year, and office snacks.
The following schedule is available:
– 9 a.m. – 5:30 p.m., Saturday through Wednesday
*Weekday training period for first several weeks prior to starting the shift schedule designated above.
Day-to-day activities for this position include:
* Taking inbound calls from customers who
– wish to purchase tickets to a variety of events
– want to know more about particular events
– might be a little lonely and want somebody nice to talk to
* Corresponding with customers and coworkers via e-mail & chat
* Troubleshooting problematic ticket orders
* Taking inbound calls from event organisers to
– help them set up a ticketing event
– answer questions and teach them about event set up and system tools
– problem-solve and follow up on event discrepancies
* Approve new event postings
* Contact new event organisers to welcome them to the company
Applicants should possess:
* Excellent speaking and writing abilities
* An almost freakish attention to detail
* The deep desire and uncanny ability to provide top-notch customer service
* The ability to use proper punctuation, grammar, and spelling in written communications
* The ability to communicate clearly and concisely in verbal conversations
* The ability to multi-task
* Prior experience working with a multi-line phone system, E-mail and instant messaging
* A friendly, helpful, and hard-working demeanor
How you should apply:
1. Submit a CV
2. Include a brief cover letter explaining:
a.) why you want to work for Brown Paper Tickets
b.) what super powers you would bring with you (knowledge, skills, and abilities)
No phone calls or walk-ins, please
Email your cover letter and resume to firstname.lastname@example.org. You'll receive an automatic confirmation email after you apply.