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Bilingual Customer Service Representative

Department: Customer Service

Location: Edinburgh

Pay Rate: £9.50 per hour

Parlez-vous francais? Brown Paper Tickets is seeking a full-time bilingual (French / English) Customer Service Representative to provide outstanding customer service from our Edinburgh office. Please only apply if you can speak AND write fluently in both French and English.

Come join our team and enjoy a casual work environment, supplemental health care benefits, 28 holidays a year, up to a week of paid volunteer time per year, and office snacks.

Schedule: 8:00 am – 4:00 p.m. Saturday through Sunday and 10:00am – 6:00pm Monday through Wednesday
*Weekday training period for first several weeks prior to starting the shift schedule designated above. Future travel to company headquarters in Seattle, Washington, USA may be required.

Day-to-day activities for this position include:

  • Taking inbound calls from customers who
    • wish to purchase tickets to a variety of event
    • want to know more about particular events
    • might be a little lonely and want somebody nice to talk to
  • Corresponding with customers and coworkers via e-mail & chat
  • Troubleshooting problematic ticket orders
  • Taking inbound calls from event producers to
    • help them set up a ticketing event
    • answer questions and teach them about event set up and system tools
    • problem-solve and follow up on event discrepancies
  • Approve new event posting
  • Contact new event producers to welcome them to the company

Applicants should possess:

  • Excellent speaking and writing abilities in both English and French languages
  • An almost freakish attention to detail
  • The deep desire and uncanny ability to provide top-notch customer service
  • The ability to use proper punctuation, grammar, and spelling in English and French written communications
  • The ability to communicate clearly and concisely in verbal conversations
  • The ability to multi-task like a mad person
  • Prior experience working with a multi-line phone system, E-mail and instant messaging
  • A friendly and helpful demeanor

About the Company:
We do things a little differently. Generous benefits and fair compensation aside, we believe in openness and equality in every aspect of our business. This can be seen in the way we treat our staff, the way we treat our customers, and the way we treat our community. We don’t believe in dress codes. We do believe in getting things done quickly and efficiently. We like people who can set lofty goals and then reach them.

Please bring your humanity, energy, positive attitude, ideas, and humor!

How you should apply:
1. Submit a CV
2. Include a brief cover letter explaining:
a.) why you want to work for Brown Paper Tickets
b.) what super powers you would bring with you (knowledge, skills, and abilities)
c.) how you would classify your speaking AND your writing abilities in both French and English (on a scale of 1 – 10 with 10 best)


Equal Opportunity Employer

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