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Frequently Asked Questions

Ticket Buyers


Event Producers / Ticket Sellers



Ticket Buyers


How do I buy tickets?


Web: Find your event either by using the search tool or browsing through event categories. From the event page, click the orange "Begin Order" button. The site will easily step you through selecting your tickets, choosing a delivery method and checking out.

Insider's tip: You don't need to have a Brown paper Tickets account to buy tickets.

Phone: Call us! Real people are standing by 24/7 to take your ticket purchase. No machines!

US, Canada, Mexico, Puerto Rico, Guam, American Samoa, US Virgin Islands
1-800-838-3006

United Kingdom
0800 411 8881

France and Monaco
0800-914838

Europe and the rest of the world
+44 122 444 3377

Walk-up: You can also buy tickets at any of our walk-up locations.


How can my tickets be delivered?


Whatever way you heart desires, as long as it's one of the following methods: Mail/Post, Will-Call, Print-at-Home or Mobile Delivery. The event producer will select which options are available for the event you'd like to attend. You choose which way works best for you. You can see a full break-down of delivery options on the pricing page.


How can I pay?


We accept Visa, MasterCard, Discover, American Express, Maestro, and Solo. PayPal, Google Payments, and Amazon Checkout are also available at the event producer's discretion.

Tickets can also be purchased with cash at any of our our walk-up locations.


Why is your service charge so low?


Give more. Take less. That's just how we roll. To see ticket fees in your currency, take a look at our pricing page.


Are free tickets really free?


Completely! No charge for you. No charge for the event producer. You can have tickets pick up tickets at will-call, print them at home, or have them sent to your phone all for absolutely nothing!


How do I find free or discounted events?


1. Click "Find Events!" in the top left box on our homepage.
2. Set your preferred location, date and category.
3. Select "Free" or "Discount Tickets" in the price field.
4. Click the "Search" button.

Just because you may be low on cash doesn't mean you need to sit at home counting flowers on the wall. Search our site for discounted or free tickets and get out and do something! Your mother will be so pleased.


Can I have tickets delivered to my phone?


Yes! Just select "mobile delivery" when checking out. (Only available when the event producer allows mobile delivery.)


Can I transfer tickets to a friend via text message?


Yes! First, make sure you select "mobile delivery" when purchasing your tickets. Then, visit the Brown Paper Tickets site on your smart phone and log-in to your account to view your mobile tickets. From there, you can choose which tickets you'd like to text to another smart phone number.

Don't you hate it when you've bought a bunch a tickets to an event and you have to hang around outside the venue in the rain and wind while you wait for your friends to show up? Forget that! Just text the tickets to your friends so you can head inside out of the cold and not miss the start of the show. Nice.


Can I resell my tickets?


Yes! If the event producer allows it, you can easily resell your ticket on our network. We handle the full transaction, void your original tickets, and send the new buyer brand new tickets. A portion of any profit from the ticket resale is given back to the event producer, but this value is typically less than 3rd party ticket resellers.


Can I get a refund?


You can get a refund of the full face value of your tickets and the service fee within 12 hours of purchase or if your show is canceled or postponed. Refunds are available for reasons other than an event being canceled or postponed on a case-by-case basis. Please contact us to see if you are eligible.


What can I do with my Brown Paper Tickets account profile?


Show the world who you are and what you do! Display the events you're attending, thinking about attending, or have attended in the past and brag about what an exciting life you live! You can customize your account profile with videos, Twitter feeds, images, and more. Share as little or as much as you'd like. This is your page to do with as you please!


How does your website prevent fraud?


Our site uses the industry standard 256-bit Secure Sockets Layer (SSL) encryption for all transactions. You should also see a lock symbol somewhere on the edge of your browser window for any secure pages you view. Clicking that icon will pull up our security certificate. We currently use a third-party company called Thawte Communications to verify that all transactions are secure. You can visit their website at http://www.thawte.com for more information.


The event I want to attend says that sales have ended. Can I still get tickets?


This message means that there were still tickets remaining when the producer ended online and phone sales for the event. Contact us to find out approximately how many tickets were remaining when sales closed and get the event producer's direct contact information. It may still be possible for you to reserve a ticket through the event producer.


I heard you donate 5% of your profits to charity. I can I get my favorite charity to be on the list for consideration?


Just complete this form and we'll add your charity to the list to be considered for inclusion in our donations program. Ticket buyers choose which types of charities they'd like to receive donations while our employees vote on the final charities in each category. Through this process we've learned that there are literally THOUSANDS of incredible charities out there that we'd like to support. If your charity isn't included in a selection, we will keep it on the list to be considered again.


What does "Not-Just-For-Profit" mean?


Give more. Take less. That's it in a nutshell.

We're straight shooters who believe in exceptional service and fair pricing for every single customer. We value people, communities, ethics and the environment as much as the bottom line. Our goal is to offer a better way of doing business while empowering individuals with the tools and know-how to make their events a success.

As a ticket buyers, you'll pay one of the lowest service charges in the industry and have access to a toll-free number 24/7 to help you find events, place orders, or even get last-minute directions to your event.

We also do our best to be good stewards of the community and the environment. We donate 5% of our profits to charities our ticket buyers select. We even pay our employees to volunteer — up to a whole week each year for each person!

All of our full-time employees receive health care, generous vacation time, a free bus pass each month, and extra treats like baked goods from Little Rae's Bakery and interest-free loans for bikes or computers.

We've built this company to provide the kind of service we would want for ourselves. We don't answer to shareholders and venture capitalists. We answer to us — the ticket buyers and event producers of the world. We built this service for us, because we are you.

Find out more about the principles of being a Not-Just-For-Profit company.


I need more help! Can I talk to you?


Of course! Our offices are open 24/7 to help you get what you need. Email us at Support@BrownPaperTickets.com or call on any of the numbers below.

US, Canada, Mexico, Puerto Rico, Guam, American Samoa, US Virgin Islands
1-800-838-3006

United Kingdom
0800 411 8881

Europe and the rest of the world
+44 122 444 3377



Event Producers / Ticket Sellers



Why should I choose Brown Paper Tickets?


Exceptional service for you and your ticket buyers. Top-of-the-line ticketing tools. Free marketing and promotional support. And some of the lowest fees in the industry. Click around and get to know us. Read our blog. Give us a call. We're here to help you make your event a success!


What are your fees?


Visit our Pricing Page to see our fees displayed in the currency of your choice.


Why are your fees so low?


Give more. Take less. You'll hear us say this a lot. We mean it. Turns out you don't need to charge an arm and a leg to deliver top-of-line services and exceptional support. Imagine that!


When do I get my money?


For sales through Brown Paper Tickets' credit card processor, payments are sent within 10 days of the end of the event date. In the US and Canada, this payment is sent by check/cheque. In Europe and the UK, this payment is sent via CHAPS and requires 2-4 additional days for delivery or bank processing. Actual availability of funds depends on your financial institution. Brown Paper Tickets' credit card processing is not available for events outside of the US, Canada, the UK, and Europe. For sales through your own merchant account or through PayPal, Amazon Payments, or Google Checkout, transactions are settled within 12 hours of the time of purchase and are batched daily. Typically, this means that the funds are available to your merchant account provider the day after the purchase. Actual time required to receive those funds depends on your arrangement with your merchant account provider, but can be as little as 48 hours from the time of the purchase.


How do I post my event?


Click on the "Create an Event!" button at the top of any page. The site will walk you through the steps you need to take to post your event and start selling tickets. Please feel free to contact us if you need any extra assistance.

There are no registration fees or sales fees for you to pay. You can elect to have ticket buyers pay the service fee and keep the process 100% free for you.


How do I customize my event page to match my website?


From the Account>My Profile menu, you can customize the look and feel of your account profile with your own headers, footers, and CSS. These customizations will also carry over to your event listings. Please feel free to contact us if you'd like our help in creating a custom event or profile page.


Can I sell tickets directly from my own website?


Of course! Brown Paper Tickets' API allows a webmaster to conduct the entire ticketing process from his or her own website. This option isn't recommended unless you are comfortable with server-side programming. Documentation for this feature is available here.


Where do I access Brown Paper Tickets' API?


Login to your account and click on the "Developer" tab in the brown header. Then click on the "API Docs" in the top left navigation box. If you do not see the "Developer" tab in your header, visit Account>Account Functions to add developer tools to your account.


I want some hard tickets to sell myself. Can you print them and send them to me?


Certainly! Click on the "Buy Pre-Printed Tickets" button in the top left box on on our homepage. From here you'll be able to customize your ticket and select quantities. Visit our Pricing Page to view bulk ticket printing fees.


How do I scan tickets?


We have ticket scanners available for rent. Contact us for details. Coming in January 2011, our new mobile apps turn your smart phone into a scanner! Visit your app store and search for "Brown Paper Tickets" to download the app to your phone.


I need special ticket options - such as badges, seating charts or passes. Can you help?


Sure! Laminated badges, lanyards, custom seating charts, fan club ticketing and special requests are no problem. Contact us so we can get you set up with exactly what you need.


My event will be huge! How do you handle high-volume ticketing?


Absolutely. Our systems are built on cutting edge technology and are designed to handle ludicrously large amounts of traffic and sell shows out quickly. Feel free to contact us for more information on how we we can deal with your sales volumes.


My tickets are free. Do you charge to ticket a free event?


Nope! You're not charging so neither will we. You can allow your ticket buyers to pick up tickets at will-call, print them at home, or have them sent to their smart phones all for absolutely nothing. If you would like physical tickets sent to your ticket buyers, we can do that too, but sadly, there is an extra charge for this service. We just haven't been able to convince the post office to climb on board with our crazy completely free tickets plan. One day...

Your free events receive the same level of service as your paid events. We take care of you-whether you're organizing a super-star stadium event or an intimate gathering for your curling club. That's just how we roll.


What security measures are built-in to your tickets?


Brown Paper Tickets uses a variety of security tools. We use holographic foils, black light imaging and a unique bar code on each ticket. Beyond significantly upping their cool factor, this makes our tickets much smarter and more advanced than those simply produced on a color laser printer. For an extra level of security, we often change our ticket design. Not only do we get the aesthetic advantage of a new artist's design, but it also makes counterfeiting a much more expensive process.

If there is ever a question about the legitimacy of a ticket, our 24-hour call center will be able to verify when the order was placed, the credit card details and all of the other information submitted by the ticket buyer.


What sales reports do you offer?


Built-in sales reports allow you can track each and every sale for your event. You can view account journals for each event, view individual transactions, and quickly view the pending balance on your account. Plus, will-call lists are enhanced to display refunds, tickets bought in groups, and our brand-new mobile delivery options. Your box-office staff and accountant will love you!

To access your reports, log-in to your account, and click on the "Reports" tab in the brown header.


How does your ticket reselling network work?


You can give your ticket buyers the option to resell their tickets through our network. This allows you to track all ticket resales and even keep a portion of the additional proceeds.


Do you have an affiliate program?


Yes! Join our affiliate program to receive a commission for each ticket someone buys a ticket after following a link from your site. And receive a commission for any tickets sold for events that get posted by someone following that link. Commission only applies to web sales and will-call tickets.

Commission details can be found on our Pricing Page.

To become an affiliate, log-in or create an account on our site, then go to Account>Account Functions and add "Affiliate Tools" to your account.


How do I sell tickets at my store/box office/cafe?


Any retail location can sell our tickets through our Open Ticket Network. Outlets need only a computer, Internet access, and a plain paper printer. Stores selling tickets this way receive a portion of the service fee and a potentially large increase in foot traffic.

Commission details can be found on our Pricing Page.

To join our Open Ticket Network, log-in or create an account on our site. Then go to Account>Account Functions and add "Open Ticket Network Tools" to your account.


What is fan club ticketing?


With fan club ticketing, you can provide a unique ID to each member of your fan club, mailing list, or any other group. Those members can then use that unique code to purchase early-bird or discount tickets to your event. You can set the quantity and pricing of these tickets, as well as the sales dates and times. It's a great way to give something extra to your fans!


How do I customize my profile?


You can customize your profile with pictures, Twitter feeds, YouTube videos, and more! This is a great place to list all your upcoming events and start discussions with your ticket buyers.

To customize your page, log-in to your account, then visit Account>My Profile.


Can you help me get the word out about my event?


We love helping you! Not only do we offer a huge amount of DIY resource guides to help you do everything from writing good social media posts to hiring a publicist, we also have an event promotions team standing by to offer advice via phone or email. We can help you set-up your Twitter account, write a press release, or get on the radio. Email or call us to get the help you need.


How do I get on the Brown Paper Tickets Twitter feed?


If you have an event coming up that you'd like us to mention on our Twitter feed, email our Event Promotions staff at Promo@BrownPaperTickets.com with your event link and what you'd like us to tweet. If we have room, we can send out a brief tweet about your event. It's also a great idea to establish your own Twitter account and fanbase. We can help with that! Email or call us to get the help you need.


What support do you provide for my customers?


24/7 call centers that go above and beyond in the quest to help your buyers find and purchase your tickets. Full online ticketing services. Smart event discovery systems that help buyers find your events quick and easy. Multiple ticket delivery options such as post, mobile, will-call, and print-at-home. Social media tools to help them brag that they scored tickets to your event. And love. Lots and lots of love.

What else can you do for me?


The possibilities are limitless. Well, maybe we can't bring your dog back to life or help you publish your novel, but there is a lot we can do. Take a look at our Services page to see what we can do!


I need more help! Can I talk to you?


Of course! Our offices are open 24/7 to help you get what you need. Email us at Support@BrownPaperTickets.com or call on any of the numbers below.

US, Canada, Mexico, Puerto Rico, Guam, American Samoa, US Virgin Islands
1-800-838-3006

United Kingdom
0800 411 8881

Europe and the rest of the world
+44 122 444 3377

Have Additional Questions?
Do you have a question that isn't answered here? We'd love to hear it!

Email us at support@BrownPaperTickets.com or call us 24/7/365!

US, Canada, Mexico, Puerto Rico, Guam, American Samoa, US Virgin Islands
1-800-838-3006

United Kingdom
0800 411 8881

Europe and the rest of the world
+44 122 444 3377

Our support doesn't end with the services we provide. We do our best to answer any question you may have, whether it relates to our services or not. Give us a try!
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