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General Questions
1. How can I contact someone at Brown Paper Tickets?
You can reach us by email at: Support@BrownPaperTickets.com
Or by phone at 1-800-838-3006 (Toll Free)
Or by fax at 1-206-260-3178.
Or by mail at:
Brown Paper Tickets, LLC
220 Nickerson Street
Seattle, WA 98109
Seller Questions
1. What are your fees?
A producer using Brown Paper Tickets doesn't pay for any tool, feature, or service. Everything a producer needs to put on their show is free.
Ticket buyers always pay the same fair price of 99 cents and 2.5% of their ticket. Whether ordered over the phone, online or in person, the price is always the same.
2. How can your service fees be so low?
A good question, but a better question is, why are the other companies' service fees so high? To answer your question, we're not greedy. The reality is you don't have to charge much to deliver an excellent service.
3. Is there a way to split the fee between producer and buyer?
Yes, however, we want to make it clear that the total fee never changes and producers will never be paid a kickback. This feature can be useful in conferences and conventions where it seems silly to have a couple of dollars tacked on to a $700 admission.
4. How much will it cost if we just want to have some tickets printed up?
Bulk tickets cost $0.10 each plus a minimum shipping charge of five dollars. You can order bulk tickets for events that you have registered with Brown Paper Tickets by logging into your producer account and choosing "Pre-Printed Tickets" from the menu options. Please order your tickets well in advance of your event if possible. We have an average 48 hour turnaround time for processing and printing of tickets. Shipping will be in addition to this 48 hour timeline.
5. What sort of security measures do your tickets have?
Brown Paper Tickets uses a variety of security tools. From holographic foils to black light imaging, our tickets are far beyond the color laser printer's capability. In addition, we have gone the extra step of changing our ticket design often. Not only do we get the aesthetic advantage of a new artists design, but it also makes counterfeiting a much more expensive process.
6. Can your system handle the amount of traffic our event will generate?
Yes. We designed the system to scale to 10,000 times our current volume. Remember, we're changing the entire industry!
7. How do I sell tickets?
Selling tickets on Brown Paper Tickets is a simple procedure that should only take a few minutes from beginning to end. The entire process looks like this:
1. Register. This is how we know who you are and where to send your checks.
2. Post your event's information. Post as much or as little information about your event as you wish. We will then handle the entire sales process, including the printing and shipping of tickets to ticket buyers.
3. Receive a check when it's all over. Within a week after the end of your event, we'll send you a check for the full face value of the tickets we sell.
There are no registration fees and no sales fees for you to pay. The entire process is 100% free for you, the ticket seller, and ticket buyers pay a service charge of only $0.99 + 2.5%, which is the smallest service charge in the industry.
8. Are there any limitations on the quantity of tickets I sell?
No. We can handle shows with an attendance anywhere from 1 person to 100,000 or more.
9. How do I get my money?
One week after the final day of your event, we will mail you a check for the full face value of the tickets that we sold for your event.
10. Can I sell tickets directly from my own website?
Of course! Brown Paper Tickets' API allows a webmaster to conduct the entire ticketing process from his or her own website. This option isn't recommended unless you are comfortable with server-side programming. Documentation for this feature is available here.
Buyer Questions
1. Where can I buy tickets?
You can buy tickets online, of course, at www.BrownPaperTickets.com. You can also buy tickets over the phone at 800.838.3006. In some markets we also have walk-up locations. Finally, the venue itself may have tickets for sale. If the venue is selling tickets, they often do so without the service fees.
2. What are your refund policies?
We offer refunds of the full face value of tickets for shows that are cancelled or postponed. To receive a refund for a cancelled or postponed show, contact us by telephone at 800.838.3006 or by email at Support@BrownPaperTickets.com within 3 days of the first day of the event. We will then provide you with instructions for receiving your refund.
No refunds are available unless an event is cancelled or postponed.
3. What delivery methods are available?
There are four methods of delivery available, though not every method is available for every event. The following chart should break down the differences:
|
Delivery Method |
Availability |
Last Available Day |
Cost |
| USPS First Class |
All Shows |
until 5 Days Prior to show |
Included |
| USPS Priority |
All Shows |
until 3 Days Prior to show |
$5.00 |
| USPS Express |
All Shows |
until 2 Days Prior to show |
$17.50 |
| Will Call (Ticketless) |
Some shows |
usually up to 1 Day prior to show |
Included |
USPS First Class - This is the standard delivery method. It is available for all shows until 5 days prior to the first day of the event. This delivery method generally takes 2-5 business days.
USPS Priority - This is the US Postal Services' 3-day delivery service. It is available for all shows until 3 days prior to the first day of the event. This delivery method generally takes 2-3 business days. There is an additional $5.00 service charge for delivery via USPS Priority Mail.
USPS Express - This is the US Postal Services' overnight delivery service. It is available for all shows until 2 days prior to the first day of the event. This delivery method generally takes 1-2 business days. There is an additional $17.50 service charge for delivery via USPS Express Mail.
Will Call - With this method, you will not receive a physical ticket. Instead, you are asked to bring a photo ID and the credit card used to make the purchase to the front desk/window of the venue. The event staff will compare your ID and credit card to those used to make the ticket purchase and grant you access if they match. If you buy more than one ticket in a single order, your guests must be with you at the time you enter the venue. Will Call service is not available for all events. The event promoter determines whether or not to allow Will Call service when the event is first posted. For shows allowing Will Call service, it is usually available until one day prior to the first day of the event.
4. How do I buy tickets on the website?
The ticket buying process on Brown Paper Tickets is fairly straight forward and goes something like this:
| 1. Find the event for which you wish to buy tickets. |
| 2. Fill in your shipping information. |
| 3. Fill in your billing and credit card information. |
| 4. Your tickets will be delivered to you via the US postal service. (More on delivery options below.) |
5. What payment methods are available?
At this time, Brown Paper Tickets accepts the following credit card types: Visa, Mastercard, and Discover. Tickets can be purchased for cash from any of our Ticket Distributors.
6. How much is your service charge?
We add a non-refundable service charge of $0.99 plus 2.5% to the price of the tickets we sell. This is the smallest fee in the ticketing industry. Compare this to our competitors:
TicketWeb: $1.50 plus 17%
Tickets.com: $3.00 + 5%
Groovetickets: $1.86 + 3%
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