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June 4, 2014
1:00 to 4:30 p.m.
Most people come into long-term care wanting to stay connected to their family, friends, and community. As a result, long-term care organizations that strive to be "person-centered" must ensure that staff is well-connected to residents and their family members. These strong connections nurture relationships between staff and residents, help staff get to know residents as unique individuals, and help staff understand the choices and preferences most important to residents.
Long-term care communities can encourage these connections by including family members as part of the care team at the same time they are working to foster new relationships between residents and staff. Mealtimes offer the perfect opportunity to build upon all of these relationships.
Culture change research continues to uncover the centrality of dining to building community. Still, many long-term care organizations struggle to create dining experiences elders crave and don't take full advantage of the role that dining can play in establishing a person-centered and person-directed culture.
Don't miss this extraordinary opportunity to learn how you can excel at person-centered customer care and service and use mealtime hospitality to build stronger relationships within your community!
Learning Outcomes:
Learn how to use mealtime hospitality as a tool to build stronger bonds between your residents, and their family members, and your communities' staff
Understand the importance of the industry-wide, Culture Change shift taking place in dining practices and its relevance to your organization, your residents and their families
Assess your own communities' dining service and spot the gaps between what residents expect and what your staff delivers
Implement 5 changes that will immediately improve dining service
Who should attend:
All care team members. This includes but is not limited to: Family members and others in an elder's support system; Administrators, Dietary Managers, Dining Servers, Directors of Nursing, Nurses, CNAs, Housekeeping/Maintenance; and all who are working in nursing facilities, assisted living and residential care communities who are involved in any way in planning, preparing, serving and maintaining the environment for the resident meal experience.
Presenter:
Cindy Heilman, MS, DTR has over 30 years of experience enhancing hospitality and food service quality. She is the CEO of Higher Standards, LLC; author of Hospitality for Boomers: How to attract residents, retain staff, and maximize profitability; and creator of Kind Dining Training, the unique program that improves serving staff performance in senior living communities. She's active in Oregon's culture change coalition, has been recognized as Oregon's "Dietetic Technician of the Year", and received the American Dietetic Association "National Award for Excellence in Dietetic Technology".
Check-in/Networking begins at 12:45 p.m.
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LocationMonarch Hotel & Conference Center (View)
12566 SE 93rd
Clackamas, OR 97015
United States
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