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Event
Designing Integrated Patient Experiences - a Hands-On Workshop
Join the team from Factor for a hands-on workshop to design integrated experiences for patients of healthcare providers that improve outcomes for all. At this workshop, you'll form teams to work rapidly through design challenges involving a mobile application, provider facilities and staff, kiosks, scheduling, insurance and billing. Before and after the design session, members of the Factor team will share their real-world experiences working with regional providers to solve similar patient experience challenges. The Factor team has conducted similar exercises with students at UW's MLIS and MCDM programs, as well as participants at the Seattle Interactive Conference and Seattle IA/UX Meetup.
Gary Carlson,
Principal Consultant
Gary Carlson helps organizations from small local businesses to Fortune 100 companies boost revenue, customer satisfaction and efficiency via well executed information and knowledge management initiatives. Bringing over 20 years of experience as a taxonomist, consultant, and information strategist to every project, Gary's current focus is helping companies develop their information infrastructure to deliver business success and satisfy customer goals.
Gary has worked extensively on major information and knowledge management projects and products spanning taxonomy tools, search, auto-categorization, SharePoint 2010, content management, governance and overall information infrastructure. He has delivered solutions for some of the world's most recognizable brands, including Corbis, Disney, GNC, Group Health, IBM, Microsoft, Pearson Publishing, REI, and Sears.
Gary has lectured and taught classes at the University of Washington, University of Toronto, University of Wisconsin, and University of North Carolina. He is also a frequent speaker at conferences and workshops.
Bram Wessel,
Principal Consultant
Informed by more than two decades of practice in user-centered design and research, Bram Wessel passionately believes that technology is not an end in itself but that it should enable natural experiences for actual humans. The broad theme that emerges from user research is that we care about the utility and quality of our experience, not just well-designed user interfaces. Bram is dedicated to "getting technology out of our way."
Bram has delivered successful digital experience designs and strategies for high-impact brands and institutions such as Adobe, Amazon, City of Seattle, Disney, Expedia, Gracenote, GE, Group Health, Intel, MasterCard, Microsoft, Nordstrom, Real, Safeco, Sony, Starbucks, Technicolor, THX, Universal, Volvo, Vulcan, UW Medicine, Warner, and many others.
Bram balances his practice with advocacy for the discipline through frequent authorship of articles on user-centered design and creative management theory, and frequent speaking engagements at conferences, workshops and graduate classes in human-centered design as a guest lecturer at the University of Washington's MCDM and MLIS programs. He is a member of the Information Architecture Institute (IAI).
Pam Shales,
Senior Consultant
Pam believes that the best designs are ones that leave the user feeling smarter rather than challenged. She has been involved in UX and business strategy development for over 15 years. She has deep expertise as a UX practitioner as well as proven skills in managing large-scale UX teams for Fortune 100 companies.
She developed and managed a robust User Experience team for ZAAZ that comprised the UX and research capabilities for the agency as well as strategic responsibility for social media and early mobile efforts, and is recognized as both a strong practitioner as well as an effective leader of teams and projects. Pam has provided UX guidance and leadership for clients including Alaska Airlines, Microsoft, BECU, CNN Money, Fortune, Converse, Morgans Hotel Group and Qwest, UW Medicine, Washington Dental, Therapeutic Associates and others.
Pam is a member of the Information Architects Institute (IAI), as well as a member of the Interaction Design Association (IxDA).
Sarah Barrett,
Experience Designer
Sarah Barrett is fascinated by the way people interact with information in the wild and finds a deep personal satisfaction in constructing a well-ordered list. She believes a genuine interest in people and their interests is essential to the practice of information architecture and human-centered design.
Sarah's capabilities include rapid prototyping and interaction design, facilitating usability testing, and integrating user centered design methods with information architecture activities. She has worked on projects for a wide variety of clients, from small startups to enterprise-level companies, in industries including apparel, technology, healthcare, and finance.
Sarah has a B.A. from Reed College and an MLIS from the University of Washington's iSchool, where she focused on the potential for libraries and librarians to be tool-builders, and the intersection between traditional information science and user experience. Sarah is also fluent in web, application and CMS development, as well as content strategy, taxonomy, visual design and production techniques, having practiced as freelancer while pursuing her Master's.
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LocationCornish College of the Arts (View)
1000 Lenora St
Seattle, WA 98121
United States
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